King Shaka International: Luggage Guidelines

Luggage Guidelines King Shaka International

​General

  • Keep your hand luggage with you at all times.
  • Ensure that all zips and fasteners are in good working condition – baggage can move about in the overhead compartment and unsecured items may fall out.
  • Don’t wrap gifts – it is possible that the security teams may wish to view them properly, and will unwrap them.Keep electronic items to a minimum.
  • A change of clothes, or at least underwear and a spare shirt may also be appreciated, either at the end of a long-haul flight, or if hold baggage is delayed.
  • Don’t carry anything on to an aircraft for anyone else. If you are asked to do so, please contact Airport Security.
  • Remove old tags and barcodes from your hand luggage.

Size

Each passenger is allowed one item of hand luggage which should not be bigger than the size indicated.

  • 56 centimetres tall
  • 36 centimetres wide
  • 23 centimetres deep

Weight

The guideline is approximately 7kg for hand luggage. If you cannot easily lift your hand luggage above your head, it is probably too heavy.

Medicines

If taking medicines with you, keep them in the original packaging. This will assist security to identify the medicines and will prevent delays.

Camera Film

The x-rays used to screen hold baggage should not affect most camera film. Film material over 1000ASA/31 DIN should be removed and offered for screening separately.

Valuables

Keep your valuables such as jewellery and important documents safely stored in your hand luggage. It is a good idea to keep some money (local currency) on your person. Then, should you be separated from your bag, you will still be able to make payphone calls, pay for transport or purchase small items.

Laptops

Laptops should be removed from their bags for screening prior to boarding the aircraft.

Many laptop bags look similar which can cause confusion when leaving the aircraft. Put a key ring, sticker or other identifying marks on your bag so that you can be sure that you are leaving with the correct computer.

Prohibited and Permitted Items

Airports Company South Africa will enforce new rules that restrict the amount of items that passengers may take on board. Please refer to our Prohibited and Permitted Items guidelines.

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King Shaka International Airport – Facilities

The King Shaka International Airport is now 6 years in operation and will be celebrating 7 years on May 2017.

There are no hotels at the airport. There are, however, numerous bed and breakfasts close to the airport. For more information, please contact the KZN Tourism Kiosk on +27 (0)32 436 0013 .

Banking
​Foreign exchange

A bureau de change, on the ground floor of the international arrivals/departures terminal, is open when international flights arrive and depart.

ABSA Bank, which is in the public concourse, opens 30 minutes before the first flight and closes 30 minutes after the last flight of the day.
Tel: +27 (0)32 436 2625

Automated teller machines (ATMs)

First National Bank, Nedbank, Standard Bank and ABSA Bank have ATMs in the public concourse.
Chapel and prayer rooms
​A prayer room is available for Muslim passengers.

Flightcheck
Prior to arriving at the airport you can obtain up-to-date flight information in a number of ways:

Call +27 (0)86 727 7888 for Airports Company South Africa’s automated flight-information service
Call the information desk on +27 (0)32 436 6585
Send an SMS message containing your flight number to 35007 to receive up-to-date flight details, or
Check live arrivals and departures on our website.

Parking

The car parks at King Shaka International Airport use the pay-on-foot system. The Multi Storey Parking accommodates 1500 bays, Shaded Parking accommodates 2220 bays and Long Stay Parking 765, the Pick-up Zone accommodates xx
Trolleys are available from the car park areas, which are within walking distance of the terminals.
The pay stations accept coins (R1, R2 and R5) and notes (R10, R20, R50 and R100).

Postage

​The Post Office, which is in the public concourse, opens 30 minutes before the first flight and closes 30 minutes after the last flight every day.
Tel: +27 (0)32 436 2615

Restrooms

Restrooms are conveniently located in the main concourse as well as the departures terminal. Baby-changing facilities and other amenities for young children are available in most ladies restrooms.
Telephone
​Public telephones that take coins or cards can be found in the arrivals, departures and check in areas.

VAT Refunds

​A VAT refund facility is available to direct international passengers and is located at the international departures terminal.

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King Shaka International Airport – voted the top Regional Airport for Africa

King Shaka International Airport opened in May 2010, was voted the top Regional Airport for Africa in the Skytrax World Airport Awards in 2014 for the fourth year running, and was second only to Cape Town in the 2013 Airports Council International (ACI) for the Best Airport in the Middle East/Africa category. It is also rated by ACI the Best Airport in the World with 5 million passengers in 2013 and runner up in 2014 for the same category. Currently it is placed 32nd in the Skytrax Top 100 airports.

King Shaka International Airport’s retail facilities range from food and beverage outlets to specialty stores, clothing stores, bookstores and convenience stores.There is also a bank, foreign currency exchange facilities, a post office and duty-free shopping facilities. The latest development is a new service station that is being constructed at the airport creating convenience for airport users.Investment and growth surrounding King Shaka International Airport (KSIA) is a major economic catalyst in the region. Currently only 5% of King Shaka International Airport traffic is international, but this sector is a growth opportunity, and Airports Company South Africa works closely with the tourism and hospitality industry to promote KZN.

King Shaka International Airport was the host to the recent and successful ACI Africa conference in October 2014, and Durban has recently been chosen to host the 2015 World Routes Conference, which will attract the major decision makers in the airline and airport industry to our region.The airport was designed for passenger capacity to grow from 7, 5 million in 2010/2011 to 45 million by 2060. The 3.7km runway allows for the Airbus A380 and Boeing 747s to use the airport; and provision was made for a second runway when demand requires this.

King Shaka International Airport is focused on building skills and continuously trains its people. In this, it is supported by Airports Company South Africa, which is well respected within the international aviation industry, and has tried-and-tested systems that create a framework within which the company operates.The Airports Company South Africa maxim “Forward thinking, embracing change” also represents the company’s focus as a good corporate citizen. Social Economic Development are a vital response to the socio-economic imperatives of the country, and Airports Company South Africa’s social investment projects include mobility, health and welfare, job creation, community development and education, with particular focus on projects that boost infrastructure and education based on promoting tourism in South Africa.

King Shaka International Airport is also on a journey of transformation as we believe that is our corporate duty to include amongst others, capacity building, and empowerment of women, youth, and people with disabilities and to be part of the business opportunities at King Shaka International Airport.

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